Politique de remboursement
Combined Return and Size Policy:
At GLORIAVESTIS, we strive to provide excellent customer service. Please familiarize yourself with our return and size policy to ensure a smooth shopping experience:
Return Policy:
We have a 30-day return policy, allowing you to request a return within 30 days after receiving your item if you are not satisfied. To initiate a return, please contact us at GLORIAVESTIS@gmail.com. All product returns must be shipped back in their original packaging, including all accessories. Please refrain from discarding the packing box if you are uncertain about keeping the item. Refunds will be processed via the original form of payment.
Damages and Issues: Please inspect your order upon reception. If the item is defective, damaged, or incorrect, contact us immediately. We will evaluate the issue and make it right.
Exceptions/Non-Returnable Items: Unfortunately, we cannot accept returns on sale items or gift cards.
Clothing and Footwear Policy:
In addition to our general return policy, we have specific guidelines for clothing and footwear:
Customer's Size Mistake:
- If the customer mistakenly selects the wrong size, they will be responsible for the return shipping costs.
- Please carefully check the available sizes and guidelines before making the decision to purchase clothing or footwear.
Company's Error:
- If the issue is due to an error on our part, we will cover all shipping costs associated with returning and replacing the item.
- This includes delivery mistakes, packaging errors, or defective or incorrect items.
Exchange Due to Change of Mind:
- If the customer decides to change the size due to a change of mind, they will bear the shipping cost associated with the exchange.
Refunds:
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please note that it can take some time for your bank or credit card company to process and post the refund.
Refund Process: Refunds will be processed within 7 business days of receiving the returned item. Please note that shipping fees are non-refundable.
You can contact us for any return or size-related questions at GLORIAVESTIS@gmail.com.
Contact Information: Phone: +212 679846144 Email: GLORIAVESTIS@gmail.com